Frequently Asked Question

The car rental can be booked either by email, phone, social network (WhatsApp, Viber), as well as in the office through the operator.

In Georgia you have to be at least 21 years of age and hold license for a minimum of 6 month.

To book car rental, you need to know the exact date and time when and where the car should be parked, a photo of the driver’s license and the lessee’s passport are required.

A valid driver’s license for all named drivers, valid for a minimum of 6 months is a must. Driver’s licenses printed in non-Roman alphabet (Arabic, Chinese, Cyrillic, etc.) must be accompanied by an international driver’s license. Any driver’s license originating from countries not part of the international driver’s license treaty must also be accompanied by an official translation. Secondary form of identification such as a passport or ID card might also be necessary.

The car is 100% insured, and in the event that other cars are also damaged in the accident, the insurance company will indemnify for damage to other cars in the amount of up to $ 50,000. In Georgia, no insurance company reimburses the cost of damaged tires and lost keys.

One can pay both in cash and via credit card, bank transfer (in USD, EUR, GEL).

Most  reservations are confirmed within minutes after making payment. If your reservation is not confirmed within 24 hours or you are making a last minute reservation (pick up within the next 48 hours) we strongly suggest you to contact our reservations centre on: +995 592 422 422 ;

The company recommends google map.

Compass Car Rent has no cancellation fee 48 hours prior to the reserved rental start date. As for changing reservation details we will try all possible options.

Yes, you have to inform us minimum 24 hours in advance. Additional fee will apply.

All rentals are charged based on a 24 hour billing period. Only when a rental exceeds a cycle of 24 hours will any additional day(s) charge apply.

If you are late/early with your rental vehicle, please give a call to our Reservations department. We will be happy to advise you with further options.

You can only transport pets in special transportation cages.

We operate on a strict non-smoking policy in all of our vehicles. We will enforce a special cleaning charge to the renter if a returned vehicle requires special treatment to remove any evidence of smoking.

Yes, generally our customers have travel insurances. Which insurance you use is totally up to you. Regarding rental car. they are 100% insured.

The renter of the vehicle is solely responsible for any traffic offense fines and related administration fees incurred during their rental period…

Yes, but the additional driver must be listed on the rental contract. The second driver must also provide their valid driving license for inspection before becoming a named driver on the rental and this can be done at our office throughout the rental period.

The car can be delivered anywhere throughout Georgia – Kutaisi $ 50; Batumi $ 70; in case of different location, please contact the Company.

Yes, you can both pick up and return your car at your selected location within the city area you rent a car. You have to inform us minimum 24 hours in advance. Additional fee will apply.

No, at the time of booking the drivers name must be provided along with the credit card used for payment. The name listed on the credit card used must also match the driver’s name.

You should return the car with the same amount of fuel it had when you took it.

Call us on Contact Centre at: +995 592 422 422 and we will provide you with directions. Note: in case of accident do not move your car until police arrives; otherwise insurance will not be valid.

Call or e-mail us: Telephone: +995 592 422 422 Email: We will do everything possible to fullfill your request.

You need to request this at time of reservation. Otherwise call us on Contact Centre at: +995 592 422 422 minimum 24 hours in advance and we will prepare documents necessary to cross the border of the country. For extra services additional fees apply.

Call or e-mail us: Telephone: +995 592 422 422 Email:

Anyone who wants to lease a vehicle must have a valid driving license.

The price includes: car delivery at the desired location, car insurance, city parking, car washing, car returning at the desired location.

In the technical document of the car.

Compass Car Rent has its own servers and guarantees the security of data transmission and storage. Transmission is protected by encryption of SSL and data are decoded at the arrival to the company’s server.

Website link: / Telephone: +995 592 422 422 Email: